Customer Service has a Systems Problem
Different industries. Same problem. Customers rely on us to resolve issues, activate services, process returns and clarify billing issues without any delays or hiccups.... more
And it’s our bulky, disconnected systems with their inconsistent data and zig-zag processes that keep getting in the way of customer satisfaction.
eCommerce and Consumer Services
For marketplaces, on-demand services and D2C companies, customer satisfaction isn’t just important....more It’s everything. Yet, processing returns, managing promo codes, and other basic tasks are spread across billing, shipping, CRM and ticketing systems, slowing everything down and disappointing customers. With WorkApps, everything reps need to deliver service is consolidated into one workspace, so they have no problem satisfying one customer after another.
Clarify billing issues
Works with any system - web, desktop, Citrix, mainframe, 3rd party or homegrown, simple or complex.
Track orders and returns
Process orders or returns with a few clicks instead of bouncing between shipping provider sites and back office systems
Get a snapshot of all transactions, shipping details, orders, and customer communications so reps can handle disputes quickly
For financial services, FinTech, and insurance companies, the data and actions needed to serve customers are scattered across multiple...more modern and legacy systems, creating inconsistencies in sensitive data and making it truly frustrating to do customer service right. With Interai, top US financial institutions are building WorkApps to consolidate all customer tasks into a single consistent customer profile they can use to deliver great service.
With a single view of the entire customer profile, you understand customer needs more clearly, communicate more effectively, and keep customer profiles updated effortlessly.
Review transaction history
See all customer and purchase-related information on one screen, so billing related issues are resolved quickly
CARRY OUT CREDIT CARD RELATED MATTERS
Block credit cards or issue new ones from a single screen
Telcos typically offer a range of products and services like landline, mobile, internet, and TV, while also juggling orders, returns, and repairs...more across them all. But with each of these managed using their own individual system, getting the right service to the right customer is often a nightmare. Interai brings together all the data and functionality from these systems into a single workspace so reps can deliver amazing service simply and easily.
Keep customer info updated
Update addresses, payment information, and other customer info easily across all systems
Activate services directly from CRM
Execute all SIM-related actions directly within your CRM
Track returns effortlessly
Track the progress of any return across internal systems and external shipping providers
Utilities companies provide customers with the basic necessities so day to day life runs smoothly....more So when it comes to customer services, people expect the same frictionless experience as well. But in reality, utilities companies are weighed down by heavy regulations, complex infrastructure, and slow rigid processes -- making smooth customer service nearly impossible. With WorkApps, utility companies get rid of the mess and start giving customers what they really want - amazingly fast service.
Manage and execute services
Activate services, cancel subscriptions, and automatically execute customer-related tasks from inside the WorkApp. Get an instant snapshot of your service status from one place, and easily share them with customers
Manage billing easily
Make one-time payments, view scheduled payments, enroll in paperless billing and more from one place
Update customer info across systems
Make changes to addresses or other customer info that automatically updates across ops, billing and CRM systems
The healthcare space is a complex maze of stakeholders and the systems they use. Hospitals, clinics, and doctors - all juggling billing, claims, and...more customer information. Add to it the extreme privacy standards they must follow, and navigating through it all to deliver great service becomes nearly impossible. Interai smooths it all out. Using WorkApps, healthcare organizations avoid the maze entirely, delivering simple smooth service no matter how complex things really are.
Customer 360 Profile
View the most updated customer information at all times, so there’s no need to collect it again and again
Issue statements and approvals
Unify billing, documentation, and other services so you quickly share documents with customers as needed
Navigate multiple services and caregivers
Help customers activate services, set up appointments, and find the care solutions for their specific needs