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WorkApps in Action

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Customer Service has a Systems Problem

Different industries. Same problem. Customers rely on us to resolve issues, activate services, process returns and clarify billing issues without any delays or hiccups.... more

And it’s our bulky, disconnected systems with their inconsistent data and zig-zag processes that keep getting in the way of customer satisfaction.

Interai makes it easy for customer service reps in any industry to deliver stellar service, by turning their industry-specific customer service processes into simple, yet powerful WorkApps. Now, both reps and customers enjoy faster, smoother interactions. Win win.

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Service built around your customers

Using WorkApps made for your specific customers’ needs, you deliver better, more personalized service, and boost C-SAT like never before

Rapid training
 and ramp-up

With the same intuitive, app-like experience across all customer service functions, rep training is much simpler and ramp-up is much faster

Any rep, every customer

With everyone sharing the same data, tools, and functions, any rep can solve every issue faster, lowering average handling time to an absolute minimum

Interai Makes

Interai makes it easy for customer service reps in any industry to deliver stellar service, by turning their industry-specific customer service processes into simple, yet powerful WorkApps. Now, both reps and customers enjoy faster, smoother interactions. Win win.

Service built around your customers

Using WorkApps made for your specific customers’ needs, you deliver better, more personalized service, and boost C-SAT like never before

Rapid training
 and ramp-up

With the same intuitive, app-like experience across all customer service functions, rep training is much simpler and ramp-up is much faster

Any rep, every customer

With everyone sharing the same data, tools, and functions, any rep can solve every issue faster, lowering average handling time to an absolute minimum

see IT FOR YOURSELF

eCommerce and Consumer Services

For marketplaces, on-demand services and D2C companies, customer satisfaction isn’t just important....more It’s everything. Yet, processing returns, managing promo codes, and other basic tasks are spread across billing, shipping, CRM and ticketing systems, slowing everything down and disappointing customers. With WorkApps, everything reps need to deliver service is consolidated into one workspace, so they have no problem satisfying one customer after another.

Clarify billing issues

Works with any system - web, desktop, Citrix, mainframe, 3rd party or homegrown, simple or complex.

Track orders and returns

Process orders or returns with a few clicks instead of bouncing between shipping provider sites and back office systems

Resolve disputes

Get a snapshot of all transactions, shipping details, orders, and customer communications so reps can handle disputes quickly

Learn how a Consumer Service company

Reduced their Time To First Response by 14%

check it out

Financial Services

For financial services, FinTech, and insurance companies, the data and actions needed to serve customers are scattered across multiple...more modern and legacy systems, creating inconsistencies in sensitive data and making it truly frustrating to do customer service right. With Interai, top US financial institutions are building WorkApps to consolidate all customer tasks into a single consistent customer profile they can use to deliver great service.

Customer 360

With a single view of the entire customer profile, you understand customer needs more clearly, communicate more effectively, and keep customer profiles updated effortlessly.

Review transaction history

See all customer and purchase-related information on one screen, so billing related issues are resolved quickly

CARRY OUT CREDIT CARD RELATED MATTERS

Block credit cards or issue new ones from a single screen

Learn how a top 3 U.S. bank

Improved First Contact Resolution by 25%

OK I’m interested

Telecom

Telcos typically offer a range of products and services like landline, mobile, internet, and TV, while also juggling orders, returns, and repairs...more across them all. But with each of these managed using their own individual system, getting the right service to the right customer is often a nightmare. Interai brings together all the data and functionality from these systems into a single workspace so reps can deliver amazing service simply and easily.

Keep customer info updated

Update addresses, payment information, and other customer info easily across all systems

Activate services directly from CRM

Execute all SIM-related actions directly within your CRM

Track returns effortlessly

Track the progress of any return across internal systems and external shipping providers

See how a Telco built a complete Customer Profile

WorkApp in just 14 days

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Utilities

Utilities companies provide customers with the basic necessities so day to day life runs smoothly....more So when it comes to customer services, people expect the same frictionless experience as well. But in reality, utilities companies are weighed down by heavy regulations, complex infrastructure, and slow rigid processes -- making smooth customer service nearly impossible. With WorkApps, utility companies get rid of the mess and start giving customers what they really want - amazingly fast service.

Manage and execute services

Activate services, cancel subscriptions, and automatically execute customer-related tasks from inside the WorkApp. Get an instant snapshot of your service status from one place, and easily share them with customers

Manage billing easily

Make one-time payments, view scheduled payments, enroll in paperless billing and more from one place

Update customer info 
across systems

Make changes to addresses or other customer info that automatically updates across ops, billing and CRM systems

Learn how we helped a Utilities company

Save 81% on Average Handling Time

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Healthcare

The healthcare space is a complex maze of stakeholders and the systems they use. Hospitals, clinics, and doctors - all juggling billing, claims, and...more customer information. Add to it the extreme privacy standards they must follow, and navigating through it all to deliver great service becomes nearly impossible. Interai smooths it all out. Using WorkApps, healthcare organizations avoid the maze entirely, delivering simple smooth service no matter how complex things really are.

Customer 360 Profile

View the most updated customer information at all times, so there’s no need to collect it again and again

Issue statements and approvals

Unify billing, documentation, and other services so you quickly share documents with customers as needed

Navigate multiple services and caregivers

Help customers activate services, set up appointments, and find the care solutions for their specific needs

See how a major Healthcare provider

Improved new CSRs Ramp-Up & Mean Time to Productivity by 26%

You gotta see this
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