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Boost Your Customer Service FCR
Empower CS agents with complete customer intel and the power to resolve at first contact.
The first customer intelligence platform to unlock First Time Resolution in 4 simple steps
Equip your agents with a complete customer overview
Provide the intelligence agents require to resolve customer calls the first time round. Orders, payments, last contact, and more - all in one place with no complex integrations.
Ensure call resolution with powerful tools
Give your agents the tools to understand and the power to resolve. Up-to-date information, personalized compensation, accessible playbooks, alerts, and signals, churn risk identifiers, and more.
Guarantee a delightful experience and prevent future callbacks
Make the magic happen with your customer on the line. Improve Retention and CSAT by Identifying and preventing future issues, offering unique coupons and personalized deals, noticing conversion opportunities, and making them smile.
Analyze FCR trends to improve CSAT and Retention
Go from contact resolution to a CX revolution with insightful customer analytics, dynamic segmentation, and trend evaluation. Understand what's happening and act to improve.