It's not what you think.
If you can’t measure your impact on your client base and compare it meaningful to your competition, are you really competing?
Hint: It's what you're thinking plus way more than that.
5 reasons why retaining customers needs to be your number one priority and how to improve their loyalty.
Use these measuring tools to your advantage and do your due diligence on taking the proper actions steps based on the percentages you find.
The three day evolution of customer service organizations: From surviving to thriving
It's more expensive to obtain new customers than retain existing ones, so read this.
If you're looking to get a ticketing system read this.
We've created it. So it's definitely real.
Discover the 10 things every CS director should focus on in 2022 to stay on top of their game.
Omni channel is important, but what happens afterwards?
Hint: It's something to do with your systems.