Omni channel is important, but what happens afterwards?
We believe that with the right technology, customer service can become the future of sales. How does your CS organization focus on retention?
Which will it be?
Read or save for later - but don't miss out on this one
The Five non-tech skills every CX leader should have in today’s digital age.
Read this before you keep focusing on AHT
Have you ever heard about skip level meetings?
If you can’t measure your impact on your client base and compare it meaningful to your competition, are you really competing?
Hint: It's what you're thinking plus way more than that.
5 reasons why retaining customers needs to be your number one priority and how to improve their loyalty.
Use these measuring tools to your advantage and do your due diligence on taking the proper actions steps based on the percentages you find.
The three day evolution of customer service organizations: From surviving to thriving
It's more expensive to obtain new customers than retain existing ones, so read this.
If you're looking to get a ticketing system read this.
We've created it. So it's definitely real.
Discover the 10 things every CS director should focus on in 2022 to stay on top of their game.
Hint: It's something to do with your systems.
It's not what you think.
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